Tell Us What You Think
Keeping citizens informed in
an emergency is our goal. To help us accomplish this we
request your feedback and support.
Please send comments,
complaints and suggestions to the below email address.
FAQ - Frequently Asked Questions.
I am using a phone service provider that gave me a toll free phone
number. The CodeRED system will not allow me to enroll
my phone with a toll free phone number.
We do not have the ability to call toll free phone numbers such as
800. You should request that your phone service provider
give you a non-toll-free phone number.
neighbor got a call but I did not receive the call.
If you are certain that you have already enrolled with the system it
is possible that you were outside the Geo-location for the call.
When a person signs up for the service you are asked to provide your
address information. Sometime the computer system does
not understand your address location and you are not correctly
Geo-located with the service. When you enroll
under the Community Enrollment, ensure that the pin on the map is
correctly placed for the location that your phone is being used.
When an alert is sent out we only call areas of the county that the
alerts is effecting.
Are you tracking my cell phones movements?
No! The CodeRed system does not track your cell phone as it
moves around. The system leaves your phone in the
Geo-location that you provided for its normal area of operation when
you enrolled with the service. Your phone is tracked
when you call 9-1-1 but outside that we do not track your phone
without a court order.
Is there a way that I can prevent you from calling my phone?
Yes! You must complete a Do Not Call Request Form.
You must show proof that you own the phone by means of a phone bill
and then complete the Do Not Call Request Form, have it notarized
and then then turn the form and copy of a bill over the Sheriff's
Office. Once we receive the Do Not Call Request we will
then update our calling computer to never call you about life safety
information and emergency that will effect you and your family.
Get the Do Not Call Request Form here.
I do not have internet, how can I enroll with the CodeRED System?
Answer: It is important that we get as many people
Niobrara County, Wyoming Enrolled. We have a printed
form that can be complete and submitted to our dispatcher center.
A dispatcher will then enter your phone number and address location
in the Community Enrollment and any Calling Groups that you are a
member. You can download the form here.
You can also stop by the office to pick-up a form. Once it is
completed you will need to return it to our office in Lusk, Wyoming.
If you have any other questions
or concerns please get in contact with us.